Booking Props at Pune Prop Store

How much in advance can I book props for a shoot?

You can book the props as soon as your photoshoot date and props are finalized.

What documents do I need to submit at the time of booking?

You do not need to submit any documents, since we take full deposit in advance.

Calculations

How is rental duration calculated?

Rental duration is calculated on 24 hour basis.

If you need the props for one day, for example on a Saturday morning, you may collect the props on Friday between 5 pm – 7 pm. You will have to return the products either on Saturday before 6 pm or on Sunday before 11 am. We will be charging you only for one day, i.e. for Saturday. The buffer time on Friday and Sunday is provided to accommodate exceptions on your as well as our end. If your props are not available at the start of the buffer time that is on Friday at 5 pm, we will inform you of this so that you can plan to pick it up later.

Even if you pick up the products on Saturday morning and return on Saturday evening, you will still be charged the same, that is for one day. 

We recommend you to contact us before visiting the store as the visits are by appointment only.

Considering the example of renting props for a Saturday afternoon, a typical 1 day rental scenario would be as follows-

Pick up Buffer = Saturday (Between 11 am to 12 pm) 

Rental Day 1 = Saturday

Return Buffer = Sunday (upto 11 am)

Charges of 1 day will be applicable in this case. Deposit and rent will be taken at the time of booking or pickup.

Considering that you require the props on Saturday and Sunday, a 2 day rental scenario would be as follows- 

Pick up Buffer = Friday (Between 5 pm to 7 pm) 

Rental Day 1 = Saturday

Rental Day 2 = Sunday

Return Buffer = Monday (upto 11 am)

Charges of 2 days will be applicable in this case. Deposit and rent for both days will be taken at the time of booking.

The charges will be calculated as above depending on the number of rental days.

If you require the products for more than 2 days, we would be offering reduced charges depending on case to case basis. You will be informed about the same at the time of booking.

Although my pickup time for a regular rental should have been on Friday after 5 pm, I was informed to pick it up after 6 pm or on the next morning. 

You may be requested to pick your products later than the normal pickup time if the earlier return is delayed beyond the buffer or if the product has been returned damaged by a previous client. These factors are beyond our control and hence we request you to not plan to use the products during the buffer time.

If I am renting products for alternate days, can I keep it with me for the entire duration including the intermediate day that I am not renting it for?

If you intend to rent products for alternate days, each rental is treated as a separate order and must be picked up and returned as per the individual scheduled times. If you want to keep the products for the intermediate day, you will be charged for that day as well.

Are the rental charges negotiable?

We offer 10% off on rental value above INR 2,500. Apart from that, the charges are not negotiable. 

The deposit is very high, I don’t have cash equivalent to the deposit on me!

We accept not just cash but also GPay or other standard UPI platforms. Even though the deposit is high, we return all of it unless you lose products or damage them.

Cancellation or Modification of Orders

Why am I expected to pay for a cancellation?

When we reserve products for you, they are held against all competing inquiries. Once you confirm your booking, we turn down inquiries from all other customers for those particular products. In this scenario, when you cancel your booking at short notice (within two days), it is very likely that the products are left idle and hence is treated as a cancellation.

What is your cancellation policy?

  • In cases of cancellation one day after the booking, the complete deposit will be returned to you. 75% of the rental amount will be returned as well.
  • In cases of cancellation two days after the booking, the complete deposit will be returned to you. 65% of the rental amount will be returned as well.
  • In cases of cancellation on the day of pickup, the complete deposit will be returned to you. 50% of the rental amount will be returned as well.
  • In case of cancellation after pickup, only deposit will be refunded.
  • Modifications to rental periods or props may be treated as cancellations if the revised order value is lower than the value of the original order. Cancellation charges would be as mentioned above.

I have picked up the props but my shoot has been cancelled/postponed due to factors beyond my control. Will this be treated as a cancellation?

Yes, this will be treated as a cancellation and will be charged as per our cancellation policy.

Can I modify my rental order after I have booked it?

Modification of your rental order is possible only under certain circumstances such as availability of props at the given time. The modification can be of the same or more price. Modifications to rental periods or items may be treated as cancellations if the revised order value is lower than the value of the original order. Cancellation charges would be as mentioned above.

What if I do not show up or do not pick the order?

In the case of no-shows, the full rent will be charged even if the items are not picked up by the client.

Damage

What is the process for handling damage once it is identified?

In cases of total loss, the calculation of the replacement cost will be the price of the product. It will be deducted from the deposit we take beforehand.

Which cases will be treated as a total loss to deduct deposit?

Cases of breakage or chipped edges in the ceramic or fragile glass products will be considered as a total loss as the products will directly have to be replaced.

Small scratches or negligible stains which can be cleaned or repaired will be examined properly. If we realize that it is not possible to clean or mend these products, they will be treated as a total loss.

Our backdrops are high quality and tear resistant. If you still manage to tear it, it will be considered as a total loss.

I did not inspect the product when I picked it up as I was running late for my shoot. Is this a valid argument in my favour if the product is damaged at the time of return?

No. You are expected to inspect the product and let us know of any problems with it before you pick it up.

Deposit

How much deposit do you charge or how do you calculate the deposit?

The deposit charges change from product to product. We have expensive and imported products for which the deposits would be high. Be rest assured that the deposit will be returned to you on the condition that the product is returned as is and in good condition.

Do you collect the rent and deposit in advance ?

Yes, we collect the rent and deposit in advance.

What if the props get lost or stolen?

If the products are lost or stolen, it will be considered as a total loss and hence the props will be considered sold. No deposit will be returned in this case.

Pick-up and Drop

Can I pick up my products earlier than my scheduled time?

No. We don’t appreciate picking up products before the scheduled time since the rental charges are on 24 hour basis..

I am unable to come for the pick-up personally, can I send my relative or friend for the same? OR My friend will be using the products that I am renting, can he pick it up himself?

We may allow this subject to a request from you to delegate the pickup. However, all responsibility for the rental will be yours. In these cases, if the props which were picked do not fit your needs, no refund on rent will be processed. In case of any damages during transit, you will have to bear the charges. Those charges will be deducted from the deposit. 

Can I use third party services or apps for pick up or drop?

No. We recommend you to personally check and collect the props to avoid any issues later. However, due to certain circumstances if you use third party services, all responsibility will be yours. In case of any damages during transit, you will have to bear the charges. Those charges will be deducted from the deposit. Also, if the prop dimensions do not fit your needs, no refund on rent will be processed. 

Can I carry your props out of Pune ?

As long as you return the props in the said time, you may carry them with you. In case of any problems or in situations like COVID or any other reasons, if you are unable to return the products, the deposit will not be returned to you and the items will be considered sold.

I have a shoot planned at an outside location. I will only use the props for a day. I will be in transit for the remaining 2 days. How will my rental charges be calculated?

Regardless of how many days you actually use the props, your rental will be charged as per your pickup and return dates. Please do not request for an early pickup or late return beyond your pickup and return buffers. In case of delays, extra amount will be charged or deducted from the deposit. 

I have just finished my shoot and am in the vicinity. Will I get a discount if I return the props earlier than my scheduled return time?

No discount will be given if the props or products are returned before the actual return date and time.