Can the props be customized?
No, the ceramic, wooden and metal props cannot be customized.
Can the backdrop be customized?
Yes, only the hand painted backdrops can be customized. Printed backdrop colors cannot be customized.
What sizes are the backdrops available in?
MDF and canvas backdrops are available in custom sizes. However, the available sizes for printed backdrops are 3 x 4 ft, 2 x 3 ft. or any size smaller than 2 x 3 ft.
Are the backdrops ready to ship?
No, all our backdrops are made to order. The turnaround time for printed backdrops is 2-3 working days, whereas the turnaround time for hand painted backdrops is 5-6 working days.
How can I maintain the printed backdrops?
• Roll and store the backdrop in the packaging provided by us.
• Tightly roll and store the backdrop to avoid wrinkles.
• In case of any liquid spills, gently clean the backdrop with a damp cloth.
• Don’t wash backdrops or don’t use soap when wiping the backdrop.
• Lay it on newspapers when used as a floor-drop.
• Use an appropriate stand or a T-stand with clips when used as a backdrop.
• Avoid sliding or pulling metal props or cutlery harshly on the backdrop. Doing so can create scratches on the backdrop.
Do you provide tracking details for the shipment?
Yes, you will receive the tracking details from the shipping company once they dispatch your order.
I received my order and found the product damaged. What do I do?
If your product arrives damaged or defective, please contact us immediately. Provide us with the following proofs:-
- Photos of the packaging.
- Photo or video of the defective item.
- Description of the problem.
You can contact us on WhatsApp – 9766437383 or 9766439121. Returns will only be accepted if you send us all the required proofs within 24 hours after you receive the product. For more details, please go through our Returns & Refund Policy.
When do you ship the order?
After we receive the full payment, we usually ship the order within 2-3 working days.